BEML's nation-wide after-sales service network includes
Each office in the vast network, is headed by a senior level executive for product support at pit-head / on-site, for Erection & Commissioning, Maintenance, Trouble-shooting, Condition Based Monitoring (CBM), Training, Total Support for Mid-life Overhauling & Major Rehabilitation of Equipment to enhance the equipment availability & productivity.
The Product support packages include Annual Maintenance Contracts (AMC), Annual Service Contracts (ASC), Maintenance And Repair Contracts (MARC) and Guaranteed Availability & Spare Consumption Contract
BEML has established full-fledged 'Service Training Centres' at KGF, 90 Kms from Bengaluru, Global Service HQ - Nagpur and Mysore Complex for offering variety of programs, scheduled round-the-year.
BEML Service Network
BEML Service Centres
BEML has established 5 Service Centres close to customer sites to offer customers, economic repair solutions, Recon-Exchange of major Aggregates like Engine, Transmission, Hydraulic Pumps, Rear Axle, etc., and Rehabilitation of equipment. All these Service Centres are backed by Spare Parts Depots and net-worked with company-wide ERP system.
Services offered by Service Centres at Bilaspur, Hyderabad, Kolkata, New Delhi and Singrauli:
The facility at Singrauli at Madhya Pradesh is located right at the centre of major coal fields & other mineral mines, thermal power stations, cement & Aluminum plants.
Kolkata service centre specializes in repair of Transmissions and Fuel Pumps and equipped with sophisticated AIDCO Transmission Test Stand and Diesel-KIKI Fuel pump test Stand.
Bilaspur Service Centre caters to the repair requirements of South Eastern Coal Fields (SECL), Northern Coal Fields (NCL), Eastern Coal Fields (ECL), Western Coal Fields (WCL) and other major customers for all electrical motor and alternator repairs. In addition to this, the work shop is also equipped with a Fuel Pump Calibration stand for overhaul of Fuel Pumps.